The site shows a geo-block notice from the UK
When CasinoGuard checked access on 6 November 2026, both the desktop and the mobile site loaded with a block notice from a UK vantage point. The Netherlands showed the same. No UK Gambling Commission licence appears in the record, so the most likely reading is simple: the casino does not accept customers in Great Britain.
Clearing your cache or changing browser will not change that. Please do not use a VPN or a mirror domain to get round it. Bypassing a block can breach the terms and give the operator grounds to void winnings or close the account when you try to withdraw.
The welcome bonus did not appear
The Casino Welcome Pack pays across five deposits, each from £20. Start with the basics:
- Amount. Was the deposit at least £20?
- Order. Did you claim the bonus before playing with the deposit?
- Method. Did you use a method the cashier accepted for the offer?
- Eligibility. The terms say the offer can change without notice and that the casino may decline bonuses for any account.
If all four check out, ask in writing through the help section and quote the Bonus terms dated 16 October 2026. Our promotions page lists every step of the pack.
Your deposit method is missing at withdrawal
The GB cashier snapshot lists 18 deposit methods but only 12 withdrawal methods. Apple Pay, Google Pay, Monzo, Revolut and the named high-street banks appear for deposits only. Cash-outs are by bank transfer (£50–4,000), card (£50–2,500) or crypto (£50–10,000). In practice, most UK depositors will cash out by bank transfer, so have your account details ready. Processing times are not published for any method, so we cannot tell you how long a payout should take. Note that credit-card and crypto gambling are both banned under UK rules.
Your balance is not in pounds
The record lists 13 account currencies: AUD, BDT, BGN, CAD, CHF, CZK, DKK, EUR, HUF, NOK, NZD, PLN and USD. GBP is not among them, yet the GB cashier shows limits in pounds. If your balance appears in another currency, your bank may convert every deposit and withdrawal, and bonus caps and the £5 maximum bet will be measured in that currency. Confirm the balance currency at sign-up, before you deposit.
Your bonus disappeared after a withdrawal request
This is the clause that catches most people. A withdrawal request while a bonus is active forfeits the bonus and any winnings from it. Cancelling the bonus also forfeits it. The bonus must be wagered 40 times within 7 days; until that is done, a withdrawal request ends it. If you would rather keep your money flexible, decline the bonus before your first bet. Our terms explained page walks through the clause with an example.
You can withdraw less than your balance shows
Two caps apply to bonus money. Winnings from free spins are limited to £1,000, and what you can withdraw from them is capped at 2x the winnings. Winnings from a welcome bonus are capped at ten times the bonus. For the VIP High Roller pack the cap is lower: 3x the bonus for the first step and 5x for the second and third. Anything above the cap is removed when the bonus converts.
A bet was rejected or winnings were questioned
With an active bonus, a single bet may not exceed £5. Set a stake at or below that and leave it there, because one accidental higher bet can be enough for the casino to question bonus winnings. Identity checks are another common pause: readers who reviewed the casino on this site mention being asked for documents before their first payout. Send clear copies and keep a record of what you sent and when.
Getting help and keeping records
Support channels are not part of CasinoGuard’s record, so we cannot give you a chat link, email or phone number. Use the help section on the casino’s site and put everything in writing: the time, the amount, the method and the clause you think applies. No UK dispute resolution route is documented for an offshore operator. If gambling has stopped being fun, talk to GamCare on 0808 8020 133. If the site loads normally where you are and you are 18 or over, you can visit the casino to check your account; our login guide covers safe sign-in.
